Terms & Conditions
1. Our Contract
1.1 These Terms and Conditions govern the supply of services and goods sold by Ramante Ltd (Registered in England No 07689616), 223 Tooting High Street, London, SW17 0TD (“we” and “us”) to the customer (“you”) and constitute the entire and only agreement between us in relation thereto.
1.2 All orders placed by you are on the basis of these Terms and Conditions and are subject to acceptance by us by delivery of the services and goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.
2. Price & Payment
2.1 The price payable for the goods you order is as set out on our website at the time you place your order, plus any additional charges like the travelling fee to your chosen place of meeting and delivery.
2.2 Prices are correct at time of going to press, and we reserve the right to update prices in future which will then supersede the previous prices on the website. We also reserve the right to change the price of services and goods at any time due to market conditions, but we will confirm the prevailing price with you before fully accepting your order. We are not obliged to accept your order for such services and goods and may decline it or limit the order quantity.
2.3 On occasion, the prices payable for services and goods advertised on our website may differ from those prices offered in the then current price list, and we are under no obligation to honour any web site price if there is such a difference. Occasionally, we advertise services and goods at a promotional price; you must quote the relevant promotion code, otherwise, you may be charged the full price.
2.4 Occasionally an error may occur, and services and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.
2.5 Subject to clause 2.6, we must receive payment for the whole of the price of the services and goods you order, and any applicable charges for a travelling fee or delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
2.6 If payment is not made when due, interest is payable at the monthly rate of 5 percent per each started month on the amount outstanding from the due date for payment until receipt by us of the full amount (including any accrued interest) whether before or after judgement, together with any reasonable legal or other recovery costs. You are responsible for all orders placed by your authorised employees and for any purchases made by your authorised employees. You must inform us in writing as soon as a relevant employee is no longer authorised by you to place and receive orders.
2.7 You may not withhold payment of any invoice or another amount due to us by reason of any right of set-off or counterclaim, which you may have, or allege to have.
2.8 We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from you to us.
3. Delivery & Title
3.1 Unless you collect the goods from our trade counter, we will deliver them in accordance with your order usually within the stated delivery time but certainly within 30 days of accepting your order. In addition to your rights under clause 5, in the unlikely event that we do not make the goods available to you within 30 days of accepting your order, you will have the option of cancelling your order by notifying us accordingly prior to delivery. Before placing your order, please refer to the delivery options set out on our website and in our catalogue to ensure that we can deliver to your address. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts.
3.2 Delivery of all services must start within 30 days from a day of order according to the agreed schedule.
3.3 You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery, we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.
3.4 Without prejudice to Clause 3.3, upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, ownership (also known as “title”) in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title in the goods passes from us, you shall: (i) not be entitled to use the goods; (ii) safely hold the goods for us; (iii) return the goods to us immediately if we ask you to; and (iv) be liable to us for any loss, damage or destruction of the goods. In addition, until title in the goods passes from us to you, you shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.
3.5 All offered packages of our services have a specific time frame. Not used within the time frame service is not refundable. For extension of the time frame, we might charge you an additional fee up to 50% of the value of single session of selected service for each session out of the time frame.
4.1 While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days.
4.2 There is a choice of at least 5 different dates and times of available timeslots for a session of selected by you services. It is your responsibility to choose the most convenient date and time. Although we always do whatever we can to adjust to our clients’ plans, if you are not able to choose one of them we have a right to cancel your session without a refund.
5. Cancellation & Returns
5.1 You may cancel your order by giving us notice of cancellation within 5 days of the date of delivery to you or collection from our practice. Such notice may be given by phone or email. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
5.2 On cancellation for whatever reason, you must return the goods to us at your cost unless we agree that you may dispose of them in which case please comply with the manufacturer’s instructions before disposing of hazardous goods. Where the goods are being returned because they have been ordered incorrectly by you, we will charge a minimum restocking fee of 30%
5.3 We only accept return of the goods that are unused and unopened.
5.4 You can cancel or reschedule delivery of services no less than 72 hours before scheduled day and time. If you cancel or reschedule your services in less than 72 hours but more than 24 hours, we have a right to charge administration fee of 50% of the value of a single session. If you cancel or reschedule your services in less than 24 hours, we have a right to charge administration fee of 100% of the value of a single session.
5.5 You can cancel service package of your choice at any time before the end of its program. If you decide to do so we have a right to charge you a fee of a single session for all completed session.
6.1 If you have notified us of a problem with the goods within 5 days of delivery, we will (subject to clause 4) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.
6.2 We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
6.3 This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
6.4 Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.
6.5 As a services deliverer we are not responsible for any personal decisions or actions you are going to undertake. As a fully responsible adult, you are fully responsible for your actions.
6.6 Any services delivered to minors are possible only under consent and supervision of a parent or legal guardian, therefore, they are responsible for the actions of their children at all time.
7. Limited Companies Guarantee
7.1 Those signing the Business agreement as limited companies agree and guarantee that they will pay all monies owing to us by the relevant limited company if we believe that the limited company cannot meet its obligations.
7.2 If the limited company goes into receivership, liquidation or administration the guarantor will pay to the receiver, liquidator or administrator, as the case may be, such sum as will enable him to pay all monies owed to us by the limited company.
8. Product and Service Indemnity Warranty
8.1 All products are manufactured outside of our company, therefore, are covered by manufacturer product indemnity warranty. More details on this warranty can be requested.
8.2 All services are a part of support on a path of your personal development influenced by many factors of your everyday life therefore they do have guaranty.
We may suspend further supply of goods and services or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.
10. Force Majeure
We shall have no liability to you for any failure or delay in supply of goods or delivery of services or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.